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Refund Policy

All Sales Are Final

Every item in our shop is a one-of-a-kind, handcrafted creation. Because each piece — from our dragon puppets and wearable wings to our art and custom horns — is individually made by hand, no two items are exactly alike. As such, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, buyer's remorse, or items that do not meet subjective expectations.

We encourage you to review all product photos, descriptions, and dimensions carefully before placing your order. If you have any questions about an item prior to purchase, please reach out to us — we're happy to help.

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Damaged or Defective Items

We take great care in crafting and packaging every order. However, if your item arrives damaged or broken due to shipping or a defect in workmanship, we want to make it right.

To be eligible for a resolution, you must:

  1. Contact us within 7 days of your delivery date

  2. Provide your order number and a detailed description of the damage

  3. Include clear photos of the damaged item and the packaging it arrived in

Once we review your claim, we will work with you on one of the following resolutions:

  • Replacement item — We will create a new item of equal value to replace the damaged one. Please note that because all of our work is handmade art, a replacement will be a comparable piece rather than an identical one.

  • Store credit — If a replacement is not feasible, we may offer store credit equal to the value of your original purchase.

  • Refunds to the original payment method. 

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What Is Not Covered

We are unable to offer replacements, credits, or refunds for:

  • Items damaged after delivery due to misuse, improper handling, or accidents

  • Minor natural variations in color, texture, or appearance that are inherent to handmade goods

  • Delays caused by the shipping carrier once the package has left our hands

  • Custom or commissioned orders, unless they arrive damaged (see above)

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Shipping Issues

If your package is lost in transit or arrives significantly delayed, please contact us and we will do our best to assist. We recommend keeping your tracking information until your order is safely received.

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Contact Us

To report a damaged item or ask any questions about your order, please reach out to us at: info@mysticplunder.com.

We appreciate your support of handmade, independent art and will always do our best to ensure you're happy with your Mystic Plunder experience.

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